Firing Monica was a gross mistake, and obviously the company has no intention to correct that mistake (if they even think it was a mistake). There is no legal mambomumbo jumbo that prevents them doing the right thing here.
Firing two highly respected CMs was even bigger point of no return. It clearly shows no intent or desire to cooperate and build the community. If you truly want cooperation, then you don't burn down the bridges and fire people that know how to work with the community and what the community wants and stands for.
Since firing employees is not something that is done without the CEO knowing and approving, chances that this could be fixed in any meaningful way was zero to none.
Stack Exchange is symbiosis between volunteers (users providing content and moderatorsmoderation) and the company (providing the platform),; without one there is nonot the other. It is clear beyond any doubt that the company no longer cares about volunteers and thinks they are not relevant for the future of the company. They want quantity over quality, no matter how much they say otherwise.
Writing the script of the future...
I know that my stance may seem too hard. It may seem like I want way too much. But basically what I want is showing some respect to the people. This is the most basic thing. This is the line I cannot abandon, forgive or forget.
Community is Monica. We are all Monica. Any single one of us can end up being in her place (yes, not all of us are moderators, but if you can mistreat the moderator, the question is what regular users can expect) Also, besides Monica, I have seen how some other valuable members of the community have been mistreated.
Maybe it is a priority, but the approach taken is not working well since the company is literally driving away high contributors that were engaged the most (in positive wayways).
DependsIt depends on who is engaging...
I don't think that lack of people (new users) is an actual problem on Stack Overflow.
How can we trust in fairness, when all company has done lately was treating people unfairly.?
From what I have seen, surveys and The Loop have mostly been asking the wrong questions. I cannot envision getting really useful feedback and meaningful data from such superficial surveys.
Being more friendly and nice is a worthy goal, but at the end of the day we are programmers, we are blunt, we are used to read short and straight forwardstraightforward instructions from compilers. We are used to communicate back the same way, without too many pleasantries...
I have already seen how good and helpful comments have been dismissed as being unwelcoming, so I don't have high hopes that this welcoming strategy will work out. It will only reduce the amount of really helpful comments and suggestions and increase overall dissatisfaction.
MainThe main issue with the "unwelcoming" perception is because moderation will never feel welcoming. More on that topic can be found in my answer to Create a separate, independent Advanced SO focusing on being a knowledge library (but still part of the network)
That only confirms the quantity over quality-over-quality approach.